Whitm's Main Service
With over 10 years of experience, Whitm has helped 4,000+ clients streamline their supply chains, improve purchasing efficiency, enhance quality control, and safeguard orders.
Pro Plan
We will help you find the most suitable supplier in China, obtain quotations, and provide manufacturing solutions from the supplier, all free of charge.
After you are satisfied with the price and sample, you can place your order, and we will handle mass production, quality inspection, and door-to-door logistics.
Whitm ensures product quality and provides free replacement or compensation to you if any quality issues should arise.
Service Fee:?$0. All costs are included in the unit price of the product.
Basic Plan
If you decide to use your own suppliers in China, we can collaborate with them to ensure the products are manufactured according to your requirements.
Once your suppliers send the cargo to our warehouse, we will conduct quality inspections and arrange door-to-door logistics.
Service Fee:3%-8% of the product value, with a minimum fee of $100.
Pro Plan vs Basic Plan
| Feature | Pro Plan | Basic Plan |
|---|---|---|
| Product supplier | Our suppliers | Your suppliers |
| Service fee | $0 | 3%-8% |
| Order follow-up | ? | ? |
| Quality inspection | AQL 2.5 | AQL 2.5 |
| Quality guarantee | ? | ? |
| Free warehousing | 2 months | 1 month |
| Photo Coupon | $5- $50 per photo | $5- $50 per photo |
How to use our service
Step 1:?Submit an inquiry, and our customer support team will match you with a professional agent.
Step 2:?Get a free quotation from Whitm and compare it with any existing quotes from your own supplier.
Step 3:?We integrate all supplier resources, send you samples, and provide follow-up on production progress.
Step 4:?We conduct thorough quality inspections of your products at our warehouses and arrange shipments.
Frequently asked questions
What’s the main difference between Pro Plan and Basic Plan?
With Pro Plan, you purchase directly from Whitm’s supplier network, and Whitm guarantees product quality and compensates you in case of any quality issues.
With Basic Plan, you use your own supplier resources, and Whitm negotiates with your supplier to resolve any quality issues, but the final loss is borne by you or your supplier.
Can I use both Pro Plan and Basic Plan simultaneously?
Yes, you can. If you have multiple products to source, you can create a Basic Plan order for those you buy from your own suppliers and a Pro Plan order for those you buy from Whitm’s suppliers.
What’s your minimum order quantity?
For the Basic Plan, the service fee is 3%-8% of the product value. If the total service fee is less than $100, we will still charge a minimum service fee of $100.
For both the Basic and Pro Plans, you can place a single order for multiple products if the average purchasing amount for each product is above $500. We will impose a handling fee of $25 per product for products that do not meet the $500 standard.?
For example, you can purchase 1 to 6 different products without paying extra fees in a $3200 order. However, we will charge a handling fee for the 7th or more products in the same order.
Will you share the supplier information from the Pro Plan?
We can’t disclose the supplier details under most circumstances. However, we are more than willing to assist our clients to conduct on-site factory inspections.
How do you conduct quality inspections?
By default, we provide free quality inspections according to AQL 2.5 standards, regardless of whether the cargo has been reworked by factories due to previous quality issues.
We can also offer inspections at a higher ratio or on a one-by-one basis, but this service is charged separately and quoted accordingly.
How do you charge for photography?
Photos start at $5 each.?